Blog

The Smile IT Blog

We update our blog regularly with IT industry news and all the lowdown from the world of Managed IT Services. Follow it for insights into the software we use, the industries we serve and other tech-related topics that grab our interest. Thanks for visiting, and get in touch if we can answer any of your questions!

brisbane customer portal web

Our Enhanced Customer Support Portal

By Peter Drummond0 CommentsSmile IT News
In the world of Managed IT Services, customer portals have developed in importance over the years. Today, they’re regarded as essential for clear communications with the MSP and provider, improving response times and the overall client experience. For leading MSP’s, they’re the main touchpoint between them and their clients. It…
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Cybersecurity Governance

How to Improve your Cybersecurity Governance

By Peter Drummond0 CommentsCybersecurity
As this scenario continues and cybercriminals evolve their approaches and techniques, it’s essential that organisations stay a step ahead with their cybersecurity. It can’t just be seen as an operational issue that runs in the background. It needs to be recognised as its own essential component of an organisation, operating…
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Increase Your Password Security

By Peter Drummond0 CommentsCybersecurity
Out there in cyber space, hiding behind every digital corner, there is a festering network of hackers and malcontents doing everything they can to gain access to your login credentials. Lately, they’ve been getting more and more active. Over the last couple of years more and more businesses have moved…
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brisbane cctv installation

Brisbane CCTV Installation Case Study

By Peter Drummond0 CommentsClient Stories
The Client Our client is Australia’s largest family-operated food service network. They have over 70 distribution sites around the country, employing over 2600 staff and serving approximately 55,000 customers. Their fleet of over 700 trucks delivers dry goods, frozen foods, fresh food, seafood and more to a variety of businesses,…
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simple GRC solution

Odzi – An Easy, Flexible GRC Solution

By Peter Drummond0 CommentsHelpful Tech
In an uncertain business world, ensuring stability and resilience within your company will more than help you sleep better at night. It’ll keep you prepared for the unexpected and maximise your project outcomes. That’s the beauty of GRC, which is what we’re going to look at today. Before we talk…
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smiling client feedback

Smiling Client Feedback

By Peter Drummond0 CommentsClient Stories
We love getting positive feedback from our clients. Smile IT is committed to building positive business relationships that go beyond just being a managed IT service provider. We want to streamline your business, make your life easier and minimize your day-to-day stress. This leaves you to focus on running your…
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15 years Smile IT

15 Years of Smile IT

By Peter Drummond0 CommentsSmile IT News
15 years ago Smile IT founding member Peter Drummond took a leap of faith. With a dream, a positive attitude and some impressive IT skills he started his own company, Smile IT, using his garage as an office. It was a bold move, and one that grew abundant fruit. A…
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